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Mastering Customer Interactions: Strategies to Handle Complaints and Difficult Customers

Mastering Customer Interactions: Strategies to Handle Complaints and Difficult Customers

Have you ever dealt with a customer who seemed impossible to please? Handling complaints or challenging interactions is a regular part of the job for anyone in a customer-facing role. According to Access newswire nearly 70% of retail workers regularly deal with angry or frustrated customers.

29 Jan 2025
How Strong Cybersecurity Practices Propel Corporate Success

How Strong Cybersecurity Practices Propel Corporate Success

Have you ever considered the cost of a single cyberattack on a business? According to IBM's Report, the global average cost of a data breach reached $4.88 million in 2024, marking a 10% increase from the previous year.

29 Jan 2025
A Letter From The Founder

A Letter From The Founder

This year marks a significant milestone for Formatech as we celebrate our 30th anniversary. It is with immense gratitude and pride that we reflect on three decades of empowering individuals and organizations with the skills and knowledge to thrive in a rapidly evolving world.

08 Jan 2025
Why Digital Transformation is the Cornerstone of Modern Business Evolution

Why Digital Transformation is the Cornerstone of Modern Business Evolution

What does it take for a business to stay competitive in a world driven by constant technological change? The answer lies in digital transformation—a process beyond adopting new tools to redefine how companies operate.

25 Nov 2024
PMI-ACP® Certification: Changes and Implications for Agile Experts

PMI-ACP® Certification: Changes and Implications for Agile Experts

Are you ready to thrive in a world where change is constant? Agile methodologies have revolutionized project management by offering the flexibility and speed needed to meet shifting demands. The PMI-ACP® certification stands as a global standard, validating expertise in agile frameworks and principles.

25 Nov 2024
The Role of Emotional Intelligence in Personal and Professional Growth

The Role of Emotional Intelligence in Personal and Professional Growth

In an ever-changing world, emotional intelligence (EQ) has emerged as a cornerstone of success in personal and professional spheres. Unlike technical skills or academic knowledge, EQ empowers individuals to navigate emotions, build meaningful relationships, and make sound decisions under pressure.

21 Nov 2024
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