Target Audience

·       Members of an Information Technology Service team

·       IT Professionals wanting to gain a comprehensive knowledge of the main processes of an SMS

·       Staff involved in the implementation of the ISO 20000 standard

·       Auditors  

prerequisites

None

Skills Gained

·       To understand the implementation of an SMS in accordance with ISO 20000

·       To understand the relationship between the SMS, including the management processes and compliance with the other requirements

·       To know the interrelationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

·       To know the concepts, approaches, standards, methods and techniques allowing to effectively manage an SMS