Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 20 Apr 2026 | 27 Apr 2026 | M-W-F | 02:00am - 05:00am |
|
| 08 Jun 2026 | 15 Jun 2026 | M-W-F | 02:00am - 05:00am |
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ITIL 5 Foundation
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
disclaimer
“ITIL® and the Swirl logo™ are a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.”
hours
12
language
English
Summary
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
Skills Gained
By the end of this course, attendees will have be able to:
- understand the key concepts of digital product and service management
- understand service relationships
- understand the ITIL Four Dimensions
of Product and Service Management - understand the ITIL Value System (ITIL VS)
- understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
- understand the ITIL Product and Service Lifecycle Model and the value chain activities
- understand ITIL Management Practices
- understand the benefits of value stream mapping and management
- understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
Topics Covered
minimize course outline
Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 20 Apr 2026 | 27 Apr 2026 | M-W-F | 02:00am - 05:00am |
|
| 08 Jun 2026 | 15 Jun 2026 | M-W-F | 02:00am - 05:00am |
|