Course Outline

Mastering Face to Face Communication


12 Hours




The Mastering Face to Face Communication workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Target Audience

This workshop will appeal to a wide range of audiences and is intended for anyone willing to enhance his communication skills.

Skills Gained

Upon completion of workshop participants will be able to:

  • Understand the importance of Face to Face Communication
  • Convey believability by ensuring the verbal, vocal, and visual elements of their face to face communication deliver a consistent message
  • Replace negative or neutral habits with those that will improve their interpersonal effectiveness
  • Develop and practice the nine behavioral skills of effective face to face communication

Topics Covered

1.       The Big picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

2.       Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

3.        Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

4.        Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

5.        Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

6.       Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

7.        Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

8.        Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

9.        Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

10.   Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

11.    Wrapping Up

  •  Words from the Wise


  • Learning Concepts/Presentations
  • Group Activities and Discussions
  • Tips and Tools
  • Individual and Team Exercises
  • Role Plays/Case Studies
  • Educational Videos
  • Action Plan to ensure Application of the Learning

Suggested Courses