Course Outline

Restaurant Management


12 Hours




This workshop is designed to enhance supervisory and managerial skills in the hospitality industry, it addresses the areas where management is crucial for the success of operations.

Target Audience

This course will appeal to a wide range of audiences and is intended for restaurant workers.

Skills Gained

1.       Skills Required

2.       Management Functions

3.       Financial Functions

4.       Service Functions

5.       Promotions

6.       Marketing Duties

7.       Leadership

8.       Counselling

9.       Duty Rosters

10.   Dealing With Difficult Employees 

11.   Managing Conflict

12.   Business Etiquette


  • Learning Concepts/Presentations
  • Group Activities and Discussions
  • Tips and Tools
  • Individual and Team Exercises
  • Role Plays/Case Studies
  • Educational Videos
  • Action Plan to ensure Application of the Learning