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Course Outline


Microsoft Outlook Advanced Level

Duration

6 Hours

Language

English

Summary

Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange Server and the front-end intuitive user interface of Microsoft® Office Outlook® 2019.

 

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

 

This course builds upon the foundational knowledge presented in the Microsoft ® Office Outlook® 2019: Part 1 course and will help you customize a communication system well-suited to your work style.

 

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.

Target Audience

This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.

Prerequisites

To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills. You can obtain this level of skills and knowledge by taking the following Logical Operations courses:

 

  • Using Microsoft® Windows® 10
  • Microsoft® Office Outlook® 2019: Part 1

Skills Gained

In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.

 

You will:

 

  • Insert objects in messages, and modify properties and global options.
  • Organize, search, and manage messages.
  • Protect your mailbox and manage its size.
  • Use rules and Quick Steps to automate message management.
  • Work with advanced calendar settings.
  • Import and forward contacts.
  • Manage activities by assigning tasks to others.
  • Delegate access to and share Outlook items with others.
  • Archive and back up Outlook items using data files.

Certificate and Exam

Exam MO-400 certification.

Topics Covered

Lesson 1: Modifying Message Properties and Customizing Outlook

 Topic A: Insert Advanced Characters and Objects

 Topic B: Modify Message Properties

 Topic C: Add Email Accounts to Outlook

 Topic D: Customize Outlook Options

 

Lesson 2: Organizing, Searching, and Managing Messages

 Topic A: Group and Sort Messages

 Topic B: Filter and Manage Messages

 Topic C: Search Outlook Items

 

Lesson 3: Managing Your Mailbox

 Topic A: Manage Junk Email Options

 Topic B: Manage Your Mailbox Size

 

Lesson 4: Automating Message Management

 Topic A: Use Automatic Replies

 Topic B: Use Rules to Organize Messages

 Topic C: Create and Use Quick Steps

 

Lesson 5: Working with Calendar Settings

 Topic A: Set Advanced Calendar Options

 Topic B: Create and Manage Additional Calendars

 Topic C: Manage Meeting Responses

 

Lesson 6: Managing Contacts

 Topic A: Import and Export Contacts

 Topic B: Use Electronic Business Cards

 Topic C: Forward Contacts

 

Lesson 7: Managing Activities by Using Tasks

 Topic A: Assign and Manage Tasks

 

Lesson 8: Sharing Outlook Items

 Topic A: Delegate Access to Outlook Folders

 Topic B: Share Your Calendar

 Topic C: Share Your Contacts

 

Lesson 9: Managing Outlook Data Files

 Topic A: Use Archiving to Manage Mailbox Size

 Topic B: Work with Outlook Data Files