The in-class schedule is currently unavailable. Check our online instructor-led schedule or leave your contact details to send you schedule updates.
ITIL 4 PRACTITIONER SERVICE REQUEST MANAGEMENT
This module provides understanding and application of the key concepts, principles, value and challenges of the Service Request Management practice.
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
disclaimer
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hours
6
language
English
Summary
This module provides understanding and application of the key concepts, principles, value and challenges of the Service Request Management practice.
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
Target Audience
- Individuals continuing their journey in service management
- ITSM Managers and aspiring ITSM Managers
- IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- Existing ITIL qualification holders wishing to update their knowledge.
prerequisites
- ITIL® Foundation Certificate in IT Service Management
- Training through an Accredited Training Organisation
Skills Gained
At the end of this course, attendees will have an understanding of the following:
- Establish clear and structured patterns and methods of working
- Reduce costs associated with request handling and fulfilment
- Achieve realistic fulfilment expectations and higher resulting levels of user satisfaction
- Fulfil SLAs with service consumers
- Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
- Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.
Certificate and Exam
ITIL 4 Practitioner: Service Request Management
Topics Covered
minimize course outline
The in-class schedule is currently unavailable. Check our online instructor-led schedule or leave your contact details to send you schedule updates.