Project and Processes Management

ITIL®4 Specialist Drive Stakeholder Value


“ITIL® and the Swirl logo™ are a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.”





Target Audience

  • Individuals continuing  their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • ITSM practitioners who are responsible for managing and integrating  stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders wishing to develop their knowledge.


ITIL 4 Foundation 

Skills Gained

At the end of this course,  attendees will have an understanding of the following:

 • Understand how customer journeys are designed

 • Know how to target markets and stakeholders

• Know how to foster stakeholder relationships

• Know how to shape demand and define service offerings

• Know how to align expectations and agree details of services

 • Know how to onboard and offboard customers and users

• Know how to act together to ensure continual value co-creation (service consumption / provisioning)

 • Know how to realise and validate service value

Certificate and Exam

ITIL® 4 Specialist – Drive Stakeholder Value (DSV) Certification 

Topics Covered

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