ITIL®4 Specialist Drive Stakeholder Value

Target Audience

• Individuals continuing  their journey in service management
• ITSM Managers and aspiring ITSM Managers
• ITSM practitioners who are responsible for managing and integrating  stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL qualification holders wishing to develop their knowledge.

prerequisites

ITIL 4 Foundation 

Skills Gained

At the end of this course,  attendees will have an understanding of the following:

 • Understand how customer journeys are designed

 • Know how to target markets and stakeholders

• Know how to foster stakeholder relationships

• Know how to shape demand and define service offerings

• Know how to align expectations and agree details of services

 • Know how to onboard and offboard customers and users

• Know how to act together to ensure continual value co-creation (service consumption / provisioning)

 • Know how to realise and validate service value

Certificate and Exam

ITIL® 4 Specialist – Drive Stakeholder Value (DSV) Certification