ITIL®4 Strategist Direct Plan and Improve

Target Audience

• Individuals continuing their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Existing ITIL qualification holders wishing to develop their knowledge.

prerequisites

ITIL 4 Foundation 

Skills Gained

At the end of this course, attendees will have an understanding of the following:

• Understand the Key Concepts of Direct, Plan & Improve

 • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

• Understand the role of GRC and know how to integrate the principles and methods into the service value system

 • Understand and know how to use the key principles and methods of continual improvement for all types of improvements

• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

 • Understand and know how to direct, plan and improve value streams and practices

Certificate and Exam

ITIL® 4 Strategist – Direct Plan Improve (DPI) Certification