Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 03 Mar 2025 | 05 Mar 2025 | M-T-W | 07:00am - 11:00am |
|
| 04 Aug 2025 | 06 Aug 2025 | M-T-W | 04:00am - 08:00am |
|
Business Etiquette & Professionalism Workshop
This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
This workshop will help your participants look and sound their best no matter what the situation.
hours
12
language
English
Summary
This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
This workshop will help your participants look and sound their best no matter what the situation.
Target Audience
This course will appeal to a wide range of audiences and is intended for anyone dealing with customers
Skills Gained
Upon completion of workshop participants will be able to:
- Review Business Etiquette and its role
- Learn Techniques for meeting People
- Explore Telephone and Electronic Etiquette
- Gain Tips for good Business Meeting Protocol and Multicultural Etiquette
Topics Covered
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- Etiquette Defined
- The Importance of Business Etiquette
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- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
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- The Three-Step Process
- The Four Levels of Conversation
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- Understanding Your Place Setting
- Using Your Napkin
- Eating Your MealSticky
- Situations and Possible Solutions
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- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
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- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
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- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell phone Do’s and Don’ts
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- Thank You Notes
- Formal Letters
- Informal Letters
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- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
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- General Rules
- Important Points
- Preparation Tips
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- Lessons Learned
- Completion of Action Plans and Evaluations
minimize course outline
Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 03 Mar 2025 | 05 Mar 2025 | M-T-W | 07:00am - 11:00am |
|
| 04 Aug 2025 | 06 Aug 2025 | M-T-W | 04:00am - 08:00am |
|