Effective Telephone Skills Workshop

Summary

Phone etiquette is a highly valuable tool to have in an employee's skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Through this workshop your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.

Target Audience

This course will appeal to a wide range of audiences and is intended for operators and any one dealing with customers over the phone.

Skills Gained

By the end of this workshop, participants will be able to:

• Analyze the importance of a good telephone service
• Develop a positive attitude and interpersonal skills
• Greet Customers
• Satisfy Customer’s needs effectively
• Handle challenging calls