Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 17 Feb 2025 | 19 Feb 2025 | M-T-W | 07:00am - 11:00am |
|
| 16 Jun 2025 | 18 Jun 2025 | M-T-W | 08:00am - 12:00pm |
|
Handling Complaints and Difficult Customers Workshop
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business
hours
12
language
English
Summary
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business
Target Audience
This course will appeal to a wide range of audiences and is intended for anyone dealing with customers.
Skills Gained
Upon completion of workshop participants will be able to:
- Use the Right Attitude
- Deal with different Types of Customers
- Handle different situations
- Solve Customer Complaints and Regain Trust
Topics Covered
+
- Be Grateful
- Keep Your Body Healthy
- Focus on Positive Thoughts
- Invoke Inner Peace
+
- Irritability
- Unhappiness with Your Job
- Feeling Underappreciated
- Not Well-Rested
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- Irritability
- Unhappiness with Your Job
- Feeling Underappreciated
- Not Well-RestedOffice Furniture Not Ergonomically Sound
- High Noise Volume in the Office
- Rift with Co-Workers
- Demanding Supervisor
+
- What is Transactional Analysis?
- Parent
- Adult
- Child
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- They Have Truly Had a Bad Experience and Want to Vent
- They Have Truly Had a Bad Experience and Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They Are Generally Unhappy
+
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Customer
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- Listen to the Customer’s Complaint
- Build Rapport
- Responding with Positive Words and Body Language
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- Who are Angry
- Who Are Rude
- With Different Cultural Values
- Who Cannot Be Satisfied
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- Angry Customer
- Rude Customer
- Culturally Diverse Customer
- Impossible to Please Customer
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- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Handwritten or Typed Letter
+
- Words From The Wise
- Review Of The Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
minimize course outline
Select Course Schedule.
| Starting date | Ending date | days | Time | |
|---|---|---|---|---|
| 17 Feb 2025 | 19 Feb 2025 | M-T-W | 07:00am - 11:00am |
|
| 16 Jun 2025 | 18 Jun 2025 | M-T-W | 08:00am - 12:00pm |
|