Summary

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.

By utilizing our workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business

Target Audience

This course will appeal to a wide range of audiences and is intended for anyone dealing with customers.

Skills Gained

Upon completion of workshop participants will be able to:

• Use the Right Attitude
• Deal with different Types of Customers
• Handle different situations
• Solve Customer Complaints and Regain Trust