Starting date | Ending date | days | Time | |
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06 Sep 2023 | 08 Sep 2023 | W-Th-F | 08:00am - 12:00pm |
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Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business
disclaimer
“ILM is a trademark of the City and Guilds of London Institute and is used under license.”
hours
12
language
English
Summary
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business
Target Audience
This course will appeal to a wide range of audiences and is intended for anyone dealing with customers.
Skills Gained
Upon completion of workshop participants will be able to:
minimize course outline
Starting date | Ending date | days | Time | |
---|---|---|---|---|
06 Sep 2023 | 08 Sep 2023 | W-Th-F | 08:00am - 12:00pm |
|