The requested schedule is currently not available. Leave your contact details to send you schedule updates.
Live Chat Customer Care Workshop
Professionalism over live chat is just as important as it is when you are talking to customers in person or over the phone
There are techniques you should be using to ensure that the live chat messages that you are sending fit the professional image you want to present
This workshop is rich with tips, tools and techniques of live chatting to help cultivate your company’s professional chat abilities.
hours
6
language
English
Summary
Professionalism over live chat is just as important as it is when you are talking to customers in person or over the phone
There are techniques you should be using to ensure that the live chat messages that you are sending fit the professional image you want to present
This workshop is rich with tips, tools and techniques of live chatting to help cultivate your company’s professional chat abilities.
Target Audience
This workshop is intended for customer service and live chat representatives.
Skills Gained
Upon completion of workshop participants will be able to:
- Solve problems as they come
- Prioritize customer care
- Adopt a customer service attitude
- Probe for relevant issues
- Carry out themselves professionally
- Write strategically and contextually
Topics Covered
minimize course outline
The requested schedule is currently not available. Leave your contact details to send you schedule updates.