Customer Care Mindset

Summary

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person techniques, dealing with difficult customers, and generating return business.

Target Audience

This course will appeal to a wide range of audiences and is intended for anyone dealing with customers and aiming for a higher Customer Service quality.

Skills Gained

Upon completion of workshop participants will be able to:

• Identify our customers; internal and external.
• Transform customer service as an image, value and quality management system
• Understand the personality traits needed
• Understand the customer service process
• Deal with cultural issues
• Handle customer complaints