The in-class schedule is currently unavailable. Check our online instructor-led schedule or leave your contact details to send you schedule updates.
With this workshop, master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.
hours
12
language
English
Summary
With this workshop, master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.
Target Audience
This course will appeal to a wide range of audiences and is intended for customer service and call center representatives.
Skills Gained
Upon completion of workshop participants will be able to:
minimize course outline
The in-class schedule is currently unavailable. Check our online instructor-led schedule or leave your contact details to send you schedule updates.